摘要平衡计分卡被评为七十五年来最具有影响力的企业管理工具之一。首先基于平衡计分卡,从财务，客户，内部流程，成长与学习四个层次选取指标，建立物流服务供应链绩效测评的测评体系，并设计测评过程。然后，将建立的测评体系运用于实例研究，利用模糊综合评价法和序关系分析法对收集的数据进行处理和研究，得出结论。根据测评结果发现，在学习与成长方面物流服务供应链还有很大的提升空间。最后对测评对象提出改进的建议，为其未来发展方向提供参考依据。81918

毕业论文关键词：平衡计分卡；绩效测评；模糊综合评价法；序关系分析法

Performance evaluation of logistics service supply chain based on BSC

Abstract    The balanced score card has been regarded as one of the most influential business management tools in the recent seventy-five years。 This paper established the performance evaluation system of logistics service supply chain and process of design evaluation, by selecting indexes from the level of finance, customer, internal processes, growth and learning and using the balanced score card。 Then, this paper applied the evaluation system to the case study, in which we used the fuzzy comprehensive evaluation method and the sequence of analysis method to process and study the collected data。 The results showed that there was still much progress could be made for those logistics service supply chain companies in the aspect of learning and growth。 According to these results, this paper finally made some suggestions to the certain objects and provided some reference for the direction of further development。

Key words: Balanced scorecard；Performance evaluation；Fuzzy comprehensive evaluation method；Sequence relation analysis method

目录

0 引言 1

1 BSC的基本原理以及用于供应链绩效测评的优势 4

1。1 BSC的基本原理 4

1。1。1 BSC的起源 4

1。1。2 BSC的内容 5

1。2 BSC运用于物流服务供应链绩效测评的优势 7

2 基于BSC的物流供应链服务绩效测评体系 7

2。1物流服务供应链的结构 7

2。2物流服务供应链的评价指标的选取 8

2。2。1 财务指标 8

2。2。2客户指标 8

2。2。3内部业务流程指标 9

2。2。4学习与发展指标 9

3 基于模糊综合评价的测评方法 11

3。1 基本原理 11

3。1。1 模糊综合评价方法的基本原理 11

3。1。2 序关系分析的基本原理 12

3。2 测评过程 13

4。应用研究：以镇江惠龙港为例 13

4。1 企业简介 13

4。2 数据的收集 14

4。3 测评结果 18

4。4建议 18

结论 20

致谢 21

参考文献 22