Eventhroughthebusinessoperationmanagementisdifferentfromgovernance,butwealsocanusesomeoperationmanagementmethodongovernmentadministration。Theprinci论文网pleofmanagementisthesame。
Today,governmentisfacingmoreandmorechallengeonmanagement。Governmentmustimproveitsmanagementtoincreaseefficiency。TherequirementofPublictogovernmentisbecomingmoreandmorestrict。Governmentmustpaymoreattentiononitsservicequality,mustimprovementitsmanagementprocesstocreatemoreandmorehighqualityservice。Operationmanagementisalsouseful。
Thefollowcasegiveaexampleonhowgovernmentdepartmentusingoperationmanagementprincipleforefficientgovernance。
Introductionandbackground
TheShenyangenvironmentalprotectionbureauistheShenyangmuinicplegovernmentenvironmentalprotectionadministrativedepartment,ithadbeenestablishedin1979。Itsmainresponsibilityis,accordingtotherelevantlawandtheadministrativerulesandregulations,implementunificationsurveillancemanagementtothewholecityenvironmentalprotectionwork,preventandcontrolpollutionandotherenvironmentaldamages,protectandimprovelivingconditionsandtheecologicalenvironment,promoteeconomyandthesocietydevelopmentcontinues,coordinationandhealth。
Anextremelyimportantworkresponsibilityofthebureauis:Providestheenvironmentalprotectionservicetothewholecitypeople,solvesenvironmentalproblemwhichtheyfaced。Rangeofservice13,000squarekilometers,servicepopulation7。2million。
Alongwiththelivesofthepeoplelevelenhancement,peopleneedmoreandmoreenvironmentalservice,theShenyangenvironmentalprotectionbureaureceiveseveryyeartheenvironmentservicerequest,from10yearagoseveralhundred,risespresentnearlytenthousand。
Howenhancestheenvironmentserviceandtheenvironmentmanagementefficiencyandthelevel,wasmosturgentproblemwhichtheShenyangenvironmentalprotectionbureaufacedrecentlyseveralyears。
2000yearsend,alongwiththenewbureauchiefsgettingtowork,theShenyangenvironmentalprotectionbureauhaveestablishedthenewleadership,inordertoadaptChinatojoinWTO,thenewleadershipbegintoreformtheShenyangenvironmentalprotectionbureautraditionalmanagementway,attemptswiththenewoperationmanagementideatoenhancegovernmentmanagesefficiency。
Weaknessofthetraditionalmanagement
Atthebeginningof2001,amanagementmeetwasheldonthebureau,allofthestaffattended。Atthemeeting,theleadershipofthebureaumadethedecisionofreform,andsentasurveyformtoeveryonetocollectadvices。Theleadershipthoughtthatisnecessarytofindtheweaknessofthebureauˇsmanagement。Theythinkthebureaumustusesomeleanproductionideaonitsmanagement。Theymustfindthewasteofthejobatfirst。Onemonthlater,bycollectingadviceofeveryone,thenewleadershiphasdiscoveredthattheShenyangenvironmentalprotectionbureautraditionmanagementpatternhassevenkindsofwastesinthemanagement:
1。wastecausedbywaiting
冘Thestaffpassivelywaitedforhigherauthoritysinstruction,ifthehigherauthoritydidnotdojobplacement,didnotinstruct,mostofthestaffwilldonothing,thehigherauthoritydidnotinquire,theydidnotreport。Manytaskswerefinishedundertheinspectionandforce。
冘Thehigherauthoritypassivelywaitsforthesubordinatereport。Afterworkarrangement,thehigherauthorityhasnotinspected,hasnotsupervised,didnˇtinvestigation,verifiesthesituation,graspsthefirstmaterial,onlypassivelylistenstothesubordinatereport,thenmakesthedecisionorreportstothehigherauthority。
Thiskindlackstheworksenseofresponsibility,initiativeandtheworkenthusiasm,thesatisfiedpresentsituation,isslackinworkthesituationinitiationwastecreatestheharmishuge,harmorganizationsnormaloperation。
2。wastecausedbytheinsufficientofcooperation
冘Weakcoordinatesbetweentwodepartments,somedepartmentmutuallyrestricts,doesnotlinkup,onlydoesthingsontheirownway,consideredmoreaboutthedepartmentbenefitfirst。Thesewerehugeinfluencetheworkprogress。
冘Theimplementationandcoordinationofleadershipinstructorisdisadvantageous。Theworkineffectivecoordinationorganizationarrangewhichtotheleadershipworkinstructionandtheconferencecarriesout,causesthebureautherequesttostagnateinthisdepartment,formstheworkblindspot。
冘ThelackofInformationtransmission。Theinformationstagnatesinthecorrelationdepartment,thecorrelationpersonnelhand,itcausestotheinformationcouldnˇtgraspandobtainbytherelateddepartment,difficultydoestheworkwitheffectively,cannotaccuratepromptdecision-making。Betweenthedepartmenttheinformationcannotbeshare。
3。wastecausebythemanagementresourcestobeunused
冘Theorganizationoverlaps,thefunctionoverlaps,theremorestaffthanneeded,enablesthemanagementessentialfactortobeeffectiveuse。
冘Theworkingroutinecomplication。Someextremelyvitalduty,ifdoesnothavehigherauthorityssignatureortheapproval,theworkisunabletocarryon,canappearwaitedforandstagnatesandsoonthewaste。
冘Personnelsleavingunused。Thepersonnelexcessivelyaremany,threepeopledotwopeopleˇswork。
4。Wastecausedbydisorderly
冘Lackstheexplicitrulesandregulations,thesystem,theflow,intheworkiseasytoproducechaotic。
冘Theprofessionalabilitylowlycreatesdisorder。Shouldundertakesomeworkdepartmentandthepersonnel,takecannotdoasthereason,refusestoundertakethiswork。Whenappearsthedepartmentandthepersonnelchange,theworkconnectswiththestrength,thecooperationdoesnotarrive,originallyformstheworkflowisfrequentlyoverthrown,theartificialincreaserestoresfromthedisordertohastheforewordthetime。
冘Hasdisorderbecauseofdidnˇtobservetheruleofbureau,dothingonlybyonesownwish,regardscompanysrulesandregulationsasotherpeoplesrules,doesnothavetheautonomy,doesnotcarryonthemanagementinspectionaccordingtothesystemtocreatedisorderlythemanagement,dampensstaffsenthusiasmandthecreativity,mutuallycompetes,affectsthedepartmentthewholeworkingefficiencyandthequality。
5。Wastecausedbyderelictionofduty
冘Theworkdealswith,workspursuesthebestresult,manyshoulddailycarryontheworkbasicallyofearnestdoes,doesnottakethedailystandardmanagement,lacksthefoundationwork。
冘Hasnoplaninthework,doesnothavetheself-examinationfront,worksonlydoes,alongwithtimepassing,behindforgetstodohasnotevendone。
6。wastedcausedbyloweffect
冘Administrativepersonnelslowqualitycausestheworkthelowefficiency。
冘Nomethodofworkasalsoisoneoflowefficiencyreasons。Thepersonnelarrangesdidnˇtnotappropriately,cancausethelowefficiency。Theplanarrangementisunreasonable,theworkontimecompleteswithdifficulty。Thesmootharrangementhasthequestion,cancreateprimaryandsecondarydivides,thekeypointworksnobodytodo。
冘Therigidwayofthinking,doesnothavetheinnovativeideology,practicedthehabituallyusedpasttheexperience,thepastmethod,facingtheeverchanginginteriorandtheexternalenvironment,didnothavetheinnovationandtheadjustment。
7。wastecausedbytheinsufficientplan
冘Theplanestablishmentdoesnothavethebasis。Hasnotplannedtheworkconcept,doesnothavethelongtermworkplan,workalongwithtodo,theworkplanlacksmaytheexecution,needstoplanthesynthesisdepartmentotherexpendituremassivetimeandthemanpoweranalyzesandthesearchmistake,rerevisesandtheadjustment,createstheenormouswaste。
冘Theplanexecutionisnotserious。Aftersomeplansestablishmenthasnotsimplycarriedout。
冘Theplaninspectionisnotearnest。Theplanappearedthedeviation,hasnotembarkedfromthequestionphenomenon,earnestlyanalyzesthereasonwhichforms,aswellasnextstepofcorrectionmeasure。
冘Planhandlingconsummatesdoesnotarrive。Theplanexecutionsituationbecausedoesnothaveearnestlytoanalyze,hasdiscoveredthequestion,alsodoesnotexaminetheintrospection,objectivelyanalyzestheexistencedifferencereason,thendiscoverstheimprovementmeasure,butemphasizesthereasonconstantly,shirksresponsibility。
Planandgoalmanagement
Accordingtheleanproduct,itmustminimizethemanagementwaste。BecauseLeanproductionsystemsoperatewithloweramountsofinventory,additionalemphasisisplacedonanticipatingwhenproblemsmightoccurbeforetheyarise,andavoidingthoseproblemthroughcarefulplanning。Evenso,problemsstilloccurattimes,andquickresolutionisimportant。Workersparticipateinboththeplanningandcorrectionstage。Thefocusisondesigningasystemsothatworkerwillbeabletoachievehighlevelsofqualityandquantity。
Usingleanproductionideaonadministration,meansthatyoushouldtakesomemanagementmethodtoreducethewasteofmanagement,decreasethecostofmanagement,reducethewaitingtimeofcustomer。Inviewofthesequestions,theShenyangenvironmentalprotectionbureaustartedtocarryouttheplanandthegoalmanagementfrom2001。Totheoverallsituationworkformulationdetailedtotalplanandtheconcreteactionprogram,anddecomposetheplantoeachstaff。
TheyFollowssomeprincipleintheplanformulationprocess:
冘Emphasizedeachstaffsallparticipateintheplanformulation
冘Determinedanclearlygoal,boththeoverallgoalandtheconcretegoal。
冘Notonlypayattentiontoquotagoal,alsopaysgreatattentiontothequalitativegoal
冘Letallstaffunderstandthebureauˇsoverallgoal
冘Examifthegoalconsistentwithpeoplesdemand。
冘Confirmthepossiblyproblemmaybefaced,determinedwhatresourcesthegoalneeds?
冘Listsskillandauthorizationwhichrealizedgoalneeds,makeitbecomeclearabouttheauthorization,inordertoavoidthesubordinateintheworktimeeverythingasksforinstructions。
冘Preventedthegoalisdetainedintheintermediatedeck,notdownwarddecomposes。
Aftergoalandplandetermination,thebureauimplementworktracing,checkworkprogressanditsresult。Appraisestheresult,andcomparewiththeworkgoal。Inthetracingprocess,Iftheydiscoveredtheseriousdeviation,theymusttodiscoverandanalyzethereason。Takestheessentialsteptocorrectit,orchangeplan。
Therefore,theShenyangenvironmentalprotectionbureauhasestablishedtheregularreport,thereportformsystem,setupregularconferencesystem。Carriesonthesceneinspectionandtrack。Whentheyappraisaltothework,analysisdeviation,theywillmakeclearlythatifthedeviationwasthestaffunabletocontrolorworksineffectually,andtakethecorrespondingmeasure。Theyalsofeedbacktheworktracingsituationregularlytothestaff,inordertoletthestaffknewoneselfdisplays,seekstoimproveownmethodtoovercomeshortcoming。Thedeviationgoalisabsolutelydoesnotpermit。
Untilnow,thebureauhasitsownannuallyplan,eachdepartmentinthebureauhasitsmonthlyplan,everyonehasitsownweeklyplan。Allthepeopledotheirworkaccordingtotheplan。Throughplanandgoalmanagement,theefficiencyincreasedveryfast。Thecityˇspollutioncontrollingbecomestrongly,theenvironmentalconditionimprovedrapidly。Thecityispossibletobethenationenvironmentalmodelcityinthisyear。
Atthesametime,theShenyangenvironmentalprotectionbureauhasformulatedasetofcompletesupervisoryworkstandardandtheworkroutine。Carriedontheadjustmenttotheorganizationsandagencies,thefunctiondepartmentreduced11from15,thestaffreduced10百分号。Comparedtotraditionalway,thestaffmustbeabletofunctioninteams,playingactiverolesinoperationandimprovingthesystem。Responsibilitiesalsoaremuchgreater,whichcanleadtopressureandanxietynotpresentintraditionalsystems。Thestaffstendtobecomegeneralistsratherthanspecialists。
Electronicgovernment
Besidestheusingofleanproductionidea,theshenyangenvironmentalbureaualsotrytobuildelectronicgovernment。In2002,theysetuptheirownelectronicgovernmentsystem,theybuiltaninternetwebofthebureau:www。syepb。gov。cn。Theyputalltheirmanagementinformationontheweb,providesthepublicenvironmentalserviceandtheinformationservicethroughthenetworktothepopulace。Theyhasestablishedtheelectronicinformationcenter。Theyalsosepupanelectronicarchivessystem,manufacturearchivesandmanagementbycomputer,andexchangethearchivespenetrationnetwork,peoplecanobtainsthegovernmentmaterialveryeasy。Publiccandoalotofworkbythewebsite,theycanapplyenvironmentalpermit,suittheenvironmentalissue,giveadvice,orinquireenvironmentcondition。Thewebsitereducealotofwaitingtimeofpublic。Inthepast,ifafactorywanttogetanenvironmentalpermit,itwouldtake10dayatleast,butnowitmayjusttakeoneortwodays。
ThebureaualsohasestablishedtheGPSquickreactionsystemtohandlesomeurgentenvironmentalaffair。Mostofpeopleinthecityweresatisfiedwithitsquickreaction。Itreportedthat,thepercentageofthepeoplesatisfiedwiththebureauhasincreaseform70百分号to85百分号duringpasttwoyears。
using operation theory for efficient governance【40字】:http://www.youerw.com/guanli/lunwen_147013.html