摘  要：如今人们的生活步调正在加快，为了满足生活所需，在商品价格、送货便捷、以及选择多样性等方面提出了更高的要求。电子商务的运用正在应时而生，网络购物也在加快着人们的步伐，使人们得以适应快节奏生活。但互联网本身是有匿名性、开放性、虚拟性、无区域性的，这也使消费者在消费时会有一定的风险。本文拟通过对网络购物中存在的商品不符现象进行研究，总结争议反映的网络购物问题及弊端。通过外在的表现及特征，从网络环境本身、经营者责任强化、购买者权力行使等方面剖析造成问题的内在原因。最后结合问题所涉及的现行法律规范，例如《合同法》的诚实信用原则、买卖各方当事人的法律关系；《产品责任法》、《消费者权益保护法》中的公平交易原则、经营者和消费者的权利义务、虚假宣传、消费者维权保障等内容，探寻法律层面的解决办法。并且针对运用法律制度规避网络交易风险的操作不足，提出机制完善的办法。为消除网络购物中出现的乱象，使网络购物更加安全健康发展，并且进一步维护网购消费者合法权益提供有力的法律制度保障。92885

毕业论文关键词：商品不符、网购纠纷、产生原因、法律解决

Discussion of the Legal solution to the discrepancy of online shopping goods

Abstract: Nowadays people's pace of life is speeding up, in order to meet people’s living needs, in terms of commodity prices, delivery convenience, as well as the choice of persity and other aspects of the higher requirements。 The application of e-commerce is developing quikly, and online shopping is also changing people's lives。 However, the anonymity, openness, virtuality and uncertainty of the Internet make consumers face some risks。 In this paper, through the study of the phenomenon of goods in the online shopping is not consistent with the phenomenon, summed up the controversy reflects the problems and disadvantages of online shopping。 Through the external performance and characteristics, the internal causes of the problems are analyzed from the aspects of the network environment, the responsibility of the operator, and the exercise of the power of the purchaser。 The existing legal norms according to the issues involved, such as the "contract law", the principle of honesty and credit, the sale of parties to the legal relationship; "product liability law", "consumer protection law" in principle, operators and consumers even bargain rights and obligations, false propaganda, consumer rights protection and other content, then seeking legal solution 。 And in view of the use of the legal system to avoid the operational risks of network transactions, the proposed mechanism to improve the way。 In order to eliminate the chaos in online shopping, make the network shopping more safe and healthy development, and further safeguard the legitimate rights and interests of online shopping consumers to provide a strong legal system protection。

Key Words: Merchandise discrepancy; Online shopping disputes; Causes of problems; Legal settlement 

目  录

一、引言 1

二、网络购物中存在的商品不符纠纷 1

（一） 典型案例探讨 1

（二）纠纷反映的网购问题 3

三、造成争议问题的根本性原因来自优O尔P论R文T网WWw.YoueRw.com 加QQ7520`18766 分析 3

（一）网络购物模式的特殊性 3

（二）各方主体的法律关系和责任不明 4