Eventhroughthebusinessoperationmanagementisdifferentfromgovernance,butwealsocanusesomeoperationmanagementmethodongovernmentadministration。Theprinci论文网pleofmanagementisthesame。

Today,governmentisfacingmoreandmorechallengeonmanagement。Governmentmustimproveitsmanagementtoincreaseefficiency。TherequirementofPublictogovernmentisbecomingmoreandmorestrict。Governmentmustpaymoreattentiononitsservicequality,mustimprovementitsmanagementprocesstocreatemoreandmorehighqualityservice。Operationmanagementisalsouseful。

Thefollowcasegiveaexampleonhowgovernmentdepartmentusingoperationmanagementprincipleforefficientgovernance。

Introductionandbackground

TheShenyangenvironmentalprotectionbureauistheShenyangmuinicplegovernmentenvironmentalprotectionadministrativedepartment,ithadbeenestablishedin1979。Itsmainresponsibilityis,accordingtotherelevantlawandtheadministrativerulesandregulations,implementunificationsurveillancemanagementtothewholecityenvironmentalprotectionwork,preventandcontrolpollutionandotherenvironmentaldamages,protectandimprovelivingconditionsandtheecologicalenvironment,promoteeconomyandthesocietydevelopmentcontinues,coordinationandhealth。

Anextremelyimportantworkresponsibilityofthebureauis:Providestheenvironmentalprotectionservicetothewholecitypeople,solvesenvironmentalproblemwhichtheyfaced。Rangeofservice13,000squarekilometers,servicepopulation7。2million。

Alongwiththelivesofthepeoplelevelenhancement,peopleneedmoreandmoreenvironmentalservice,theShenyangenvironmentalprotectionbureaureceiveseveryyeartheenvironmentservicerequest,from10yearagoseveralhundred,risespresentnearlytenthousand。

Howenhancestheenvironmentserviceandtheenvironmentmanagementefficiencyandthelevel,wasmosturgentproblemwhichtheShenyangenvironmentalprotectionbureaufacedrecentlyseveralyears。

2000yearsend,alongwiththenewbureauchiefsgettingtowork,theShenyangenvironmentalprotectionbureauhaveestablishedthenewleadership,inordertoadaptChinatojoinWTO,thenewleadershipbegintoreformtheShenyangenvironmentalprotectionbureautraditionalmanagementway,attemptswiththenewoperationmanagementideatoenhancegovernmentmanagesefficiency。

Weaknessofthetraditionalmanagement

Atthebeginningof2001,amanagementmeetwasheldonthebureau,allofthestaffattended。Atthemeeting,theleadershipofthebureaumadethedecisionofreform,andsentasurveyformtoeveryonetocollectadvices。Theleadershipthoughtthatisnecessarytofindtheweaknessofthebureauˇsmanagement。Theythinkthebureaumustusesomeleanproductionideaonitsmanagement。Theymustfindthewasteofthejobatfirst。Onemonthlater,bycollectingadviceofeveryone,thenewleadershiphasdiscoveredthattheShenyangenvironmentalprotectionbureautraditionmanagementpatternhassevenkindsofwastesinthemanagement:

1。wastecausedbywaiting

冘Thestaffpassivelywaitedforhigherauthoritysinstruction,ifthehigherauthoritydidnotdojobplacement,didnotinstruct,mostofthestaffwilldonothing,thehigherauthoritydidnotinquire,theydidnotreport。Manytaskswerefinishedundertheinspectionandforce。

冘Thehigherauthoritypassivelywaitsforthesubordinatereport。Afterworkarrangement,thehigherauthorityhasnotinspected,hasnotsupervised,didnˇtinvestigation,verifiesthesituation,graspsthefirstmaterial,onlypassivelylistenstothesubordinatereport,thenmakesthedecisionorreportstothehigherauthority。

Thiskindlackstheworksenseofresponsibility,initiativeandtheworkenthusiasm,thesatisfiedpresentsituation,isslackinworkthesituationinitiationwastecreatestheharmishuge,harmorganizationsnormaloperation。

2。wastecausedbytheinsufficientofcooperation

冘Weakcoordinatesbetweentwodepartments,somedepartmentmutuallyrestricts,doesnotlinkup,onlydoesthingsontheirownway,consideredmoreaboutthedepartmentbenefitfirst。Thesewerehugeinfluencetheworkprogress。

冘Theimplementationandcoordinationofleadershipinstructorisdisadvantageous。Theworkineffectivecoordinationorganizationarrangewhichtotheleadershipworkinstructionandtheconferencecarriesout,causesthebureautherequesttostagnateinthisdepartment,formstheworkblindspot。

冘ThelackofInformationtransmission。Theinformationstagnatesinthecorrelationdepartment,thecorrelationpersonnelhand,itcausestotheinformationcouldnˇtgraspandobtainbytherelateddepartment,difficultydoestheworkwitheffectively,cannotaccuratepromptdecision-making。Betweenthedepartmenttheinformationcannotbeshare。

3。wastecausebythemanagementresourcestobeunused

冘Theorganizationoverlaps,thefunctionoverlaps,theremorestaffthanneeded,enablesthemanagementessentialfactortobeeffectiveuse。

冘Theworkingroutinecomplication。Someextremelyvitalduty,ifdoesnothavehigherauthorityssignatureortheapproval,theworkisunabletocarryon,canappearwaitedforandstagnatesandsoonthewaste。

冘Personnelsleavingunused。Thepersonnelexcessivelyaremany,threepeopledotwopeopleˇswork。

4。Wastecausedbydisorderly

冘Lackstheexplicitrulesandregulations,thesystem,theflow,intheworkiseasytoproducechaotic。

冘Theprofessionalabilitylowlycreatesdisorder。Shouldundertakesomeworkdepartmentandthepersonnel,takecannotdoasthereason,refusestoundertakethiswork。Whenappearsthedepartmentandthepersonnelchange,theworkconnectswiththestrength,thecooperationdoesnotarrive,originallyformstheworkflowisfrequentlyoverthrown,theartificialincreaserestoresfromthedisordertohastheforewordthetime。

冘Hasdisorderbecauseofdidnˇtobservetheruleofbureau,dothingonlybyonesownwish,regardscompanysrulesandregulationsasotherpeoplesrules,doesnothavetheautonomy,doesnotcarryonthemanagementinspectionaccordingtothesystemtocreatedisorderlythemanagement,dampensstaffsenthusiasmandthecreativity,mutuallycompetes,affectsthedepartmentthewholeworkingefficiencyandthequality。

5。Wastecausedbyderelictionofduty

冘Theworkdealswith,workspursuesthebestresult,manyshoulddailycarryontheworkbasicallyofearnestdoes,doesnottakethedailystandardmanagement,lacksthefoundationwork。

冘Hasnoplaninthework,doesnothavetheself-examinationfront,worksonlydoes,alongwithtimepassing,behindforgetstodohasnotevendone。

6。wastedcausedbyloweffect

冘Administrativepersonnelslowqualitycausestheworkthelowefficiency。

冘Nomethodofworkasalsoisoneoflowefficiencyreasons。Thepersonnelarrangesdidnˇtnotappropriately,cancausethelowefficiency。Theplanarrangementisunreasonable,theworkontimecompleteswithdifficulty。Thesmootharrangementhasthequestion,cancreateprimaryandsecondarydivides,thekeypointworksnobodytodo。

冘Therigidwayofthinking,doesnothavetheinnovativeideology,practicedthehabituallyusedpasttheexperience,thepastmethod,facingtheeverchanginginteriorandtheexternalenvironment,didnothavetheinnovationandtheadjustment。

7。wastecausedbytheinsufficientplan

冘Theplanestablishmentdoesnothavethebasis。Hasnotplannedtheworkconcept,doesnothavethelongtermworkplan,workalongwithtodo,theworkplanlacksmaytheexecution,needstoplanthesynthesisdepartmentotherexpendituremassivetimeandthemanpoweranalyzesandthesearchmistake,rerevisesandtheadjustment,createstheenormouswaste。

冘Theplanexecutionisnotserious。Aftersomeplansestablishmenthasnotsimplycarriedout。

冘Theplaninspectionisnotearnest。Theplanappearedthedeviation,hasnotembarkedfromthequestionphenomenon,earnestlyanalyzesthereasonwhichforms,aswellasnextstepofcorrectionmeasure。

冘Planhandlingconsummatesdoesnotarrive。Theplanexecutionsituationbecausedoesnothaveearnestlytoanalyze,hasdiscoveredthequestion,alsodoesnotexaminetheintrospection,objectivelyanalyzestheexistencedifferencereason,thendiscoverstheimprovementmeasure,butemphasizesthereasonconstantly,shirksresponsibility。

Planandgoalmanagement

Accordingtheleanproduct,itmustminimizethemanagementwaste。BecauseLeanproductionsystemsoperatewithloweramountsofinventory,additionalemphasisisplacedonanticipatingwhenproblemsmightoccurbeforetheyarise,andavoidingthoseproblemthroughcarefulplanning。Evenso,problemsstilloccurattimes,andquickresolutionisimportant。Workersparticipateinboththeplanningandcorrectionstage。Thefocusisondesigningasystemsothatworkerwillbeabletoachievehighlevelsofqualityandquantity。

Usingleanproductionideaonadministration,meansthatyoushouldtakesomemanagementmethodtoreducethewasteofmanagement,decreasethecostofmanagement,reducethewaitingtimeofcustomer。Inviewofthesequestions,theShenyangenvironmentalprotectionbureaustartedtocarryouttheplanandthegoalmanagementfrom2001。Totheoverallsituationworkformulationdetailedtotalplanandtheconcreteactionprogram,anddecomposetheplantoeachstaff。

TheyFollowssomeprincipleintheplanformulationprocess:

冘Emphasizedeachstaffsallparticipateintheplanformulation

冘Determinedanclearlygoal,boththeoverallgoalandtheconcretegoal。

冘Notonlypayattentiontoquotagoal,alsopaysgreatattentiontothequalitativegoal

冘Letallstaffunderstandthebureauˇsoverallgoal

冘Examifthegoalconsistentwithpeoplesdemand。

冘Confirmthepossiblyproblemmaybefaced,determinedwhatresourcesthegoalneeds?

冘Listsskillandauthorizationwhichrealizedgoalneeds,makeitbecomeclearabouttheauthorization,inordertoavoidthesubordinateintheworktimeeverythingasksforinstructions。

冘Preventedthegoalisdetainedintheintermediatedeck,notdownwarddecomposes。

Aftergoalandplandetermination,thebureauimplementworktracing,checkworkprogressanditsresult。Appraisestheresult,andcomparewiththeworkgoal。Inthetracingprocess,Iftheydiscoveredtheseriousdeviation,theymusttodiscoverandanalyzethereason。Takestheessentialsteptocorrectit,orchangeplan。

Therefore,theShenyangenvironmentalprotectionbureauhasestablishedtheregularreport,thereportformsystem,setupregularconferencesystem。Carriesonthesceneinspectionandtrack。Whentheyappraisaltothework,analysisdeviation,theywillmakeclearlythatifthedeviationwasthestaffunabletocontrolorworksineffectually,andtakethecorrespondingmeasure。Theyalsofeedbacktheworktracingsituationregularlytothestaff,inordertoletthestaffknewoneselfdisplays,seekstoimproveownmethodtoovercomeshortcoming。Thedeviationgoalisabsolutelydoesnotpermit。

Untilnow,thebureauhasitsownannuallyplan,eachdepartmentinthebureauhasitsmonthlyplan,everyonehasitsownweeklyplan。Allthepeopledotheirworkaccordingtotheplan。Throughplanandgoalmanagement,theefficiencyincreasedveryfast。Thecityˇspollutioncontrollingbecomestrongly,theenvironmentalconditionimprovedrapidly。Thecityispossibletobethenationenvironmentalmodelcityinthisyear。

Atthesametime,theShenyangenvironmentalprotectionbureauhasformulatedasetofcompletesupervisoryworkstandardandtheworkroutine。Carriedontheadjustmenttotheorganizationsandagencies,thefunctiondepartmentreduced11from15,thestaffreduced10百分号。Comparedtotraditionalway,thestaffmustbeabletofunctioninteams,playingactiverolesinoperationandimprovingthesystem。Responsibilitiesalsoaremuchgreater,whichcanleadtopressureandanxietynotpresentintraditionalsystems。Thestaffstendtobecomegeneralistsratherthanspecialists。

Electronicgovernment

Besidestheusingofleanproductionidea,theshenyangenvironmentalbureaualsotrytobuildelectronicgovernment。In2002,theysetuptheirownelectronicgovernmentsystem,theybuiltaninternetwebofthebureau:www。syepb。gov。cn。Theyputalltheirmanagementinformationontheweb,providesthepublicenvironmentalserviceandtheinformationservicethroughthenetworktothepopulace。Theyhasestablishedtheelectronicinformationcenter。Theyalsosepupanelectronicarchivessystem,manufacturearchivesandmanagementbycomputer,andexchangethearchivespenetrationnetwork,peoplecanobtainsthegovernmentmaterialveryeasy。Publiccandoalotofworkbythewebsite,theycanapplyenvironmentalpermit,suittheenvironmentalissue,giveadvice,orinquireenvironmentcondition。Thewebsitereducealotofwaitingtimeofpublic。Inthepast,ifafactorywanttogetanenvironmentalpermit,itwouldtake10dayatleast,butnowitmayjusttakeoneortwodays。

ThebureaualsohasestablishedtheGPSquickreactionsystemtohandlesomeurgentenvironmentalaffair。Mostofpeopleinthecityweresatisfiedwithitsquickreaction。Itreportedthat,thepercentageofthepeoplesatisfiedwiththebureauhasincreaseform70百分号to85百分号duringpasttwoyears。