摘要 本文主要论述了当今社会智商和情商对导游的成长与发展所起的作用。首先， 从思维力、注意力、记忆力、观察力、判断力与应变力六个方面探讨了提高智商对导游成 长与发展的作用；其次，从面对高强度的工作产生的倦怠等心理障碍；自我感觉良好，不 思进取；失去热情，忘却初心，服务质量下降；面对种种诱惑失去判断力，这四个方面举 例论述了情商对导游成长与发展的重要性。本文主要介绍了智商和情商对导游一职的影 响，通过采访导游从业人员、查找书籍资料和搜索网络信息等方法完成了此次研究。本文 的研究重点在于了解导游工作的本质及其与智商和情商的联系，并例举一系列导游普遍存 在的问题进行具体分析、逐一提出对策。通过一系列的研究发现提高智商和培养情商是导 游成长和发展的捷径，借此研究给导游从业人员提供借鉴和帮助，以便更好地从事导游工 作，促进自身和事业的发展。85769

毕业论文关键词： 智商 情商 导游

Theory of IQ,EQ in the guide of the role of growth and development

Abstract This paper mainly discusses the IQ and eq in today's society to guide the role of the growth and development。 First of all, from the thinking ability, attention, memory, observation, judgment and adaptation six aspects discusses the higher IQ to guide the role of growth and development; Secondly, from the face of high intensity of job burnout of mental disorder; Feel good about themselves, adventurous; Lose enthusiasm, forget the beginner's mind, the decrease of the quality of the service; Facing temptations lose our common sense, these four aspects, for example, this paper discusses the importance of emotional intelligence to guide the growth and development。 IQ and eq is mainly introduced in this paper for the position of tour guide, through the interview guide practitioners, to find books, materials, and finished the study search methods of network information。 Research emphasis of this paper is to understand the nature of the tour guide work and its links with the IQ and eq, and illustrate a series of guides to analyze specific common problem, one by one, put forward the countermeasures。 Through a series of studies have found higher IQ and cultivate emotional intelligence is a shortcut to guide the growth and development, this research provide reference and help to guide the employees, in order to better work in the guide, promote the development of itself and career。源Q于W优H尔J论K文M网WwW.youeRw.com 原文+QQ75201.,8766

Keywords     IQ    EQ    Guide

目 录

引言 3

1。导游工作与智商、情商的联系 3

1。1 智商 3

1。2 情商 4

1。3 智商与导游工作的联系 4

1。3。1 拥有良好的注意力与观察力，可提高导游的工作效率 4

1。3。2 锻炼自己的想象力与记忆力，可培养导游的发散型思维 5

1。3。3 具备应变能力与分析判断能力，使导游反应快、有主见 6

1。4 情商与导游工作的联系 6

1。4。1 充分了解自己的能力 7

1。4。2 控制自身的情绪 7

1。4。3 提高了服务的心态 7

1。4。4 处理好人际关系 8