摘要随着经济的发展，人们的消费观念发生了巨大改变，在生鲜食品的选择上，人们更倾向于新鲜、高品质的食品。因此，冷链物流应运而生，它通过冷藏冷冻技术，在生鲜食品的运输途中以及仓储环节对其进行温度控制，保证食品的生鲜程度和质量，从而满足人们需求。然而在国内，冷链物流仍然处于起步阶段，相关的企业运营存在较多的问题，整个行业发展停滞不前。43290

本文结合冷链物流与纵向一体化战略的相关知识，对冷链物流业的业务流程提出了新的构建思路。本文主要从冷链物流企业的订单处理、物流服务、交易平台服务以及客户管理四个方面具体描述了业务流程的构建过程，旨在为企业提供业务流程的优化思路，使得企业能够在供应商和需求商之间更好地协调沟通，维持良好的客户关系，提供优质的物流服务。

关键词  冷链物流  纵向一体化  业务流程

毕业论文设计说明书外文摘要

Title   The construction and research of the business process    of the new vertical integrated logistics enterprise   

Abstract

With the development of economy, people's consumption concept has changed greatly. In the choice of fresh food, people are more inclined to the fresh and high quality food. Therefore, cold chain logistics arises at the historic moment. With the help of the refrigeration technology, cold chain logistics control the temperature during the transportation and storage of fresh food to ensure food quality and fresh degree, so as to meet the needs of people. However, in China, the cold chain logistics is still in its infancy, there are many problems related to the operation of the enterprise, and the development of the whole industry is stagnant.

Combined with the knowledge of cold chain logistics and vertical integration strategy, this paper puts forward a new construction method for the business processing of the cold chain logistics industry. This article mainly describe the processing of the construction of the business processing in cold chain logistics enterprise from four aspects: order processing, logistics service, trading platform, services, and customer management.The paper is in order to provide business processing optimization ideas for the enterprise, makes the enterprise has better communication and coordination between suppliers and demanders.So that enterprise can maintain good relationship with customers and provide quality logistics services for them.

Keywords  Cold chain logistics  vertical integration  business processing

目   次

1  引言 1

1.1  研究背景 1

1.2  研究现状 1

1.3  研究目的 3

1.4  研究方法 3

1.5  研究关键与难点 3

2  新型冷链物流企业业务流程模式综述 4

2.1  新型冷链物流业务流程构建思路 4

2.2  整体业务流程设计 5

2.3  业务组织体系 6

3  订单处理业务流程构建 8

3.1  订单处理总流程 8

3.2  订单接受业务流程 8

3.2  安排计划业务流程 10

3.3  订单跟踪与反馈 11

4  物流服务业务流程构建