摘要尽管通信系统在不断地演变和进步，电话通信仍然是人们之间沟通最简单最方便的方式。特别是体现在商业上，一般来说有许多商业交易的细节都需要通过电话来沟通和确认，以避免误解、忘记甚至是欺骗等情况的发生。电话录音设备在很多行业上的作用是十分重要的。虽然有很多人认为电话录音设备是一种窃听的工具，并持有负面的观点。事实上，当我们把电话录音监控系统与一个强大的客户关系管理软件相结合时，不仅可以同时进行记录多通道的语音通话、监控和查询，还可以极其方便地进行业务管理和客户信息管理，加强客户服务人员的应对技巧，有效的提升客户的满意度。64378

 本课题主要通过了解电话录音的原理，首先利用Access设计了一个存放声音数据的数据库来管理录音数据。然后，利用VB设计了一个录音程序，程序实现录音、自动将数据存入数据库的功能。并且可以通过录音时间，对保存的录音文件进行查询，且可以播放录音文件。

毕业论文关键词  电话录音 数据库 录音查询

毕业设计说明书（论文）外文摘要

Title  The design and achieve of telephone recording system 

Abstract Although the communication system in constant evolution and progress, The telephone communication between people is still the easiest and most convenient communication methods, especially in the business, often there are many details of the transaction are required to communicate by telephone and confirmed in order to avoid misunderstandings, forget even deception happening, telephone recording equipment in certain sectors of the role is very important. Although many people think that telephone 

Recording tool is a wiretap, and hold a negative view. In fact, telephone recording monitoring system and a strong customer relationship management software can not only simultaneous multi-channel voice recording, monitoring and inquiries can also easily conduct business management and customer information management, enhance customer service personnel coping skills ,and effectively improve customer satisfaction.

The main subject is understands the principles of telephone recording, firstly， use Access to store the sound design of a database to manage recorded data. Then, using VB designed a sound recording program, program can achieve recording function， store recording data in the database. And

we can query recording files by recording time， and can play the recording files.

Keywords: Telephone recording， database， recording inquire

1 引言 1

1.1 本课题的意义和背景 1

1.2电话录音的历史、现状与趋势 1

1.3电话录音系统的简介 2

1.4 本论文的主要内容 2

2录音数据库的建立 4

2.1 Access数据库的简介 4

2.2 录音数据库的建立 5

2.3 本章小结 7

3录音程序的设计实践 8

3.1 Visual Basic语言简介 8

3.2 程序软件设计 9

3.3 本章小结 14

4数据库访问的实现 15

4.1程序软件设计 15

4.2程序运行结果 19

4.3本章小结 21

结论