摘要政府网站作为信息公开的第一平台，是我国各级政府履行职能、服务社会、实现政务信息公开的重要渠道。国内外学者对于政府网站建设也有大量研究，但是由于我国电子政务发展才起步，所以国内政府网站建设中还存在不少问题。作为政府网站的受众群体之一的公众，他们的评价反馈对政府网站发展也起着重要作用，公众满意度指数作为考评网站建设的一个重要指标，因此如何提升公众满意度是政府网站建设的一个重点。因此，此次将从公众满意度方面对政府网站进行调查研究。33982
此次研究主要通过对国内外政府网站建设公众满意度的相关研究的文献综述，在借鉴国内外公众满意度指数模型基础上，构建了公众满意度评估指标，并以南京市政府网站为例进行问卷调查。通过问卷的发放填写，根据汇总汇总结果对南京市政府网站得出以下结论：相关网站信息公开及时性、全面性等较差，网上办事效率低，官民互动性差，网页辅助功能待提升。并根据问题结果提出相关建议：加大信息公开力度，提高在线服务水平，发挥在线互动功能，加强网站辅助设计功能，借鉴国内外政府网站建设优秀经验。
关键词 政府网站 公众满意度 公众参与 信息公开
毕业论文外文摘要
Title The public satisfaction survey of the Government website construction
Abstract
Government website as an information platform for the first, is our country all levels of government functions, to serve the society and the realization of the important channel of government information publicity. Domestic and foreign scholars on the government website construction also has a large number of research, but because our country electron government affairs develops, so there exist many problems in the construction of the domestic government website. As a government website, one of the audience of the public, their feedback is also plays an important role in development of government websites, the public satisfaction index as an important index for examination and assessment of website construction, so how to improve the public satisfaction is one of the focuses of the government website construction. Therefore, the public satisfaction from the aspects of government websites to research.
Mainly through the study on the government website construction at home and abroad related research literature review, the public satisfaction based on public satisfaction index model at home and abroad for reference, build the public satisfaction evaluation index, and a questionnaire survey was conducted in nanjing government web site, for example. Through the issuance of the questionnaire to fill in, according to the summary summary results for nanjing government website the following conclusion: related website information timeliness, comprehensiveness, etc is bad, efficiency is low, online interactive officer people poor, web auxiliary function to ascend. And puts forward related Suggestions according to the results of the problem: intensify information disclosure and improve the level of online services, online interactive functions, strengthen site aided design function, the government website construction at home and abroad for reference, the excellent experience.
Keywords government website construction public satisfaction survey
Public participation government affairs public
目 次
1 绪论 1
1.1 选题的背景和研究意义 1
1.1.1 选题背景 1
1.1.2 研究意义 2
1.2 政府网站建设的公众满意度研究综述 2
1.2.1 国内外政府网站建设研究综述 2
1.2.2 国内外政府网站公众满意度评估研究综述 4 政府网站建设的公众满意度调研:http://www.youerw.com/guanli/lunwen_31326.html