摘  要随着计算机技术的迅猛发展，原本只存在设想中的诸多技术得以实现并应用于生活场景，如：语音识别、自然语义分析、机器学习、深度神经网络、大数据等技术，这些技术的融合促使了虚拟机器人的实现，如苹果的Siri，它令苹果成为一台智能机器人，由此，以聊天形式进行服务的智能机器人时代终于来临。

智能机器人的发展也带给了服务行业新的趋势，尤其是网络客服，传统的网络客服多为人力，一方面庞大的人力资源投入使得这些公司的人力成本过高，另一方面人工客服需要智能系统的辅助以及对智能系统的学习，增加了学习成本。同时相比较于聊天而言，对于某公司或某行业的问题咨询具有可预见性，智能客服由此具有了存在的意义和可能性。

智能机器人虽然已经发展多年，但以前的智能机器人多以原生态的移动开发平台为主，缺乏可移植性，Html5的跨平台特性提供给了智能机器人新的解决方案。基于Html5设计的聊天机器人一方面便于嵌入Android端或其他平台，以结合智能终端的语音输入等服务，另一方面便于嵌入在一些公司的网站，以完成智能客服的功能。86601

本智能机器人系统完成的功能有如下几点：

智能聊天，基于图灵的聊天Ai，能够与用户进行简单的交流。

生活服务，基于图灵和百度生活服务Api，能够进行新闻阅读、菜谱查询、讲笑话、火车查询、航班查询、天气查询。

智能客服，系统以药品查询为实例，完成了价格查询，用法查询，说明书查询，功效查询，副作用查询等。

毕业论文关键词： 聊天机器人、智能客服、生活服务

Abstract With the rapid development of computer technology, more and more technology is Applied to the scenes of life, such as speech recognition, natural semantic analysis, machine learning, neural networks in depth and big data technology。The integration of these techniques prompted the implementation of virtual robots,such as Apple's Siri makes iphone4s turned out to be a smart robot。 Thus, the time of services in the form of chatting with robot finally came。

The development of intelligent robots also bring the service industry a new trend, especially in the customer service network。Traditional network service needs humans and a huge human resources make the human cost of these companies too high。On the other hand, artificial customer service need intelligent system and the study of the intelligent system。 Compared to chatting, questions for a company or a certain industry are predictability。So intelligent customer service has meanings and possibility of existence。

Although intelligent robot has been developed for many years, but the previous intelligent robots were mainly designed based on the original mobile development platform lacking of portability。 HTML5’s crossing platform features is a available new solution to the intelligent robot。 The chat robot based on HTML5 can be easily placed in andoid or other platforms to combinate with the speech input and other services, on the other hand it is alse easily to put the robot in some of the company's Web site to complete the function of intelligent service。

The functions of the intelligent robot system are as follows:

Based onTuring Ai, it can communicate with the user。

Daily-life service, based on Turing and Baidu daily-life service API to read news, check the cookbook, tell jokes, train inquiries, flight information and check weather。

Intelligent customer service, the system use drug inquiries as an example, it can help users to finish price inquiry, the drugs’ usage query, the instruction manual, the efficacy inquiries, side effects, etc。。

Keywords: chat robot, intelligent customer service, daily-life service。