ASP医院顾客服务满意度系统设计
毕业论文关键词： B/S架构；信息查询系统；ASP；满意度
Hospital customer satisfaction strategy and its support system planning and design services
Abstract: With the reform of the medical and health system, as well as the opening policy of our country, the competition of medical market becomes more and more fierce. In today's fiercely competitive medical market, if hospitals want to own a place, won a prize, you must meet the needs of various types of customers, to meet the prerequisite for their needs is to improve the medical service quality. Thus, carrying out the research about the satisfaction of the patients’ medical service, improving their satisfaction, striving for patients to go to their hospital for more time is becoming hospitals’ imperious needs. The article, according to the concept of customer satisfaction, considering the related concept and characteristic of medical service and customer, conduct a study about the satisfaction of patients between domestic Class III Grade Hospital. And the article aims to develop a detailed system of information which patients could inquire their case of illness, medicines and so on after they logining their own system.
Keywords: B / S structure; Information query system; ASP; Satisfaction
目录
一、绪论 1
（一） 课题研究的目的与意义 1
（二） 课题研究的发展现状 2
（三） 课题研究的发展趋势 3
二、医院顾客满意度策略分析 5
（一） 课题研究的背景 5
（二）问题与策略分析 5
1、 问题 5
2、 策略分析 7
三、系统开发技术介绍 8
（一） 系统开发语言介绍 8
1、 ASP语言介绍 8
2、 VB Script和JAVA Script介绍 8
（二） 系统开发工具介绍 9
1、 SQL Server数据库 9
四、系统需求分析和系统规划 10
（一） 需求分析 10
1、 系统需求分析概述 10
2、 功能需求 10
（二） 系统规划 11
1、 系统模型 11
2、 系统流程设计 11
五、系统总体设计 13
（一） 系统功能模块设计 13
1、 系统设计思想 13
2、 系统前台模块设计 13
3、 系统后台模块设计 14
（二） 数据库的分析与设计 14
1、 数据库设计思路 14
2、 概念结构设计（E-R图） 15
3、 逻辑结构设计 18
4、 物理结构设计 19
5、 建立数据链接 21