摘要：随着市场竞争的日益激烈，越来越多的企业开始关注顾客，开始注意收集顾客的信息，听取并及时向顾客要求和期望。企业客户通过加深了解和改善客户服务技能，提高自己的竞争力。 CRM即客户关系管理系统，目的是帮助公司继续积累客户信息，在生产的各个领域运用这些知识，市场营销和客户服务，提高客户满意度和忠诚度，降低生产、销售和服务成本，从而提高企业的效率。47076

系统采用ASP.NET技术，采用C#语言结合SQL Server数据库设计开发了一个客户管理系统，系统具有开放性，操作便捷，维护方便，易移植的特点，不需要改变现有的网络和操作系统平台环境，即可实现功能。系统实现了网络化、集成化和智能化的统一，具有良好的应用前景。本系统实现了一些功能，例如用户管理，系统管理，客户管理，业务记录管理，客户的基本信息以及实现了客户与联系人业务往来的基本功能，邮件联系维护，还有一些信息维护和客户投诉等功能。

毕业论文关键词：客户管理系统；.NET；SQL Server；C#

The design and development of the customer management system of the online website

Abstract：With the continuous development of computer information technology and progress, computer information technology has been applied to a growing number of supermarkets and personal management business to go to the supermarket variety of management bring great convenience. Currently the efficiency of product management in most supermarkets is very low, the management of commodity-related information can not be effectively managed, a series of processes for the procurement of goods, warehousing, sales, maintenance, etc. there are many flaws, which urgently need to use the product information management system to aid in the supermarket for goods related information for scientific management and control, to improve the efficiency of merchandise management, merchandise management and scientific, accurate and convenient purposes.

The system uses ASP.NET technology, using C # language binding SQL Server database design and development of a supermarket management system, the system is open, easy to operate, easy to maintain, easy to transplant characteristics, without changing the existing network environment and operating system platforms you can realize the function. It carries out, integrated and unified intelligent, has a good prospect. The system consists of three types of user roles, that salesperson, librarians and administrators. Seller mainly realized front sales functions; librarians main achievement of the inventory management functions; Administrator achieved a major front sales, merchandise management, supplier management, inventory management, purchasing management, sales management, attendance management, query statistics and system management functions.

Keywords: Supermarket management system; .NET; SQL Server; C #

目录

摘要 i

Abstract ii

目录 iii

1 绪论 1

1.1 课题研究背景及意义 1

1.2 国内外研究现状 1

   1.3 课题研究现状 1

1.4 初步设计方法与实施方案 2

2 系统开发环境介绍 4

2.1 ASP.NET 简介 4

2.2 .NET FRAMEWORK 4

2.3 C#介绍 5

2.4 C/S模式简介 .6

2.5 SQL SERVER数据库简介