摘要随着经济和社会的发展，电力事业进入高速发展阶段，电力营销由以生产为中心阶段进入以消费者为中心阶段。随着我国电力体制改革的深入和电力企业市场意识的增强，电力公司传统的用电营业管理逐步向全面的电力营销服务转换，新的以客户服务为宗旨的电力营销体系正在逐步建立。本论文就是对电力客服系统中电力故障报修子系统进行设计与实现。本系统基于Spring的MVC设计模式，利用其可维护性和可扩展性，软件的低耦合、高内聚的设计，实现了电力故障报修中对于报修信息的处理。通过电力故障报修系统的应用，强化了电力行业的内部管理，改善了服务质量，加快了维修速度，提高了客户满意度，创新了营销体系管理理念。61704

毕业论文关键字：电力故障报修系统  客户服务  J2EE  Spring框架

毕业设计说明书（论文）外文摘要

Title  Research of Electric power fault repair system Based on the J2EE framework                            

Abstract: With the development of economy and society,the electric power industry has entered a stage of rapid development,electricty sales from the production stage as the center to the as the center stage of the consumer.And with the enhanced awareness of the depth and power of China's electric power system reform enterprise market,traditional power company's electricity business management gradually converted to full power marketing services, new customer service for the purpose of electric power marketing system is to gradually establish.In this paper,customer service is the System of Electricity Power Failure in the repair subsystem detail design process.The system is based on the Spring MVC design pattern,uses its maintenance and scalability, low coupling, high cohesion of software design to achieve a power failure to repair in the repair information processing. Through the power fault report the application of the system, strengthen the internal management of the electric power industry, and improve the service quality, speed up the repair rate and improve the customer satisfaction, innovation the marketing system management concept.

Keywords: System of Electricity Power Faliure    Customer Service  J2EE Spring framework

 目   次

1 绪论 1

1.1 电力故障报修系统发展现状 1

1.2 国内外研究现状 1

1.3 论文主要研究内容 2

2 系统开发技术 4

2.1 J2EE技术平台 4

2.2 MVC设计模式 5

2.3 Spring框架 5

2.4 JSP技术 5

2.5 SQL Server数据库管理系统 5

2.6 开发工具分析 5

2.7 本章小结 5

3 系统需求分析 5

3.1 需求概述 5

3.2 各功能模块分析 5

3.4 本章小结 5

4 系统设计 5

4.1 系统总体设计 5

4.2 系统流程 5

4.3 功能设计 5

4.4 数据库设计 5

4.5 本章小结