摘要大学食堂管理，是学校后勤保障中的重点工作，与高校学生的日常生活和切身利益息息相关。因此，对于大学食堂管理创新的研究也受到学者们的普遍关注。近年来，由于大学生消费观念的转变，消费水平的提高，食堂面临越来越高的就餐要求；同时大学食堂的社会公益性定位与市场经济之间存在着不可调和的长久矛盾，许多食堂经营者在学校补贴后仍然入不敷出；并且高校后勤食堂管理制度落后缺乏创新，各个管理环节存在着多种风险点，导致长时间以来高校食堂事故层出不穷；此外，由于餐饮行业的快速发展，大学食堂还面临校外餐饮行业的激烈竞争。在这样的大背景下大学食堂的管理创新问题有待于进一步的研究。国内外诸多学者早就开始关注大学食堂管理问题，提出过多个角度的分析方式，形成很多种解决方案，但是以顾客满意度理论为支撑分析食堂管理创新问题的研究并不是太多，有待于进一步的研究和探讨。33708
关键词 大学食堂 管理创新 大学 满意度
毕业论文外文摘要
Title A Study on Management and Innovation of University Canteen
—Based on the Empirical Analysis of the Satisfaction Degree of ’s Canteen
Abstract
University canteen management which closely related to college students’ daily life and vital interests, is an important part of the students’ logistics support. Therefore, it has received widespread attention of scholars for the study of the innovation of university canteen management. Recent years, dining room has been facing the increasingly higher requirements due to the change of students' consumption perception, the increase of students' consumption level. At the same time, there has been existing a long time of irreconcilable contradictions between the public welfare of the university canteen and market economy. Actually many canteens cannot make ends meet after government subsidies. Also, the system of college logistics management is short of innovation and exists a variety of risks which result in an endless stream of university canteen accidents for a long time; in addition, due to the rapid development of the catering industry, the university canteen also faces fierce competition outside. Under the background, the management and innovation of the University need further study. Many domestic and foreign scholars began to pay attention to the university canteen management problems and put forward kinds of solutions. But there are few researches of canteen management innovation according to the customer satisfaction theory which need further study and discussing.
Keywords university canteen management innovation canteen satisfaction analysis of solid evidence
目 次
1 引言 .1
1.1选题背景及意义 .1
1.2研究目的及方法 3
1.3论文框架.3
1.4研究创新与不足 .4
1.5 文献综述 4
2 大学食堂满意度的实证分析.6
2.1 调查问卷数据处理与分析6
2.2 大学食堂存在的问题.12
2.3 大学食堂问题的成因分析.13
3 大学食堂管理创新办法——基于大学的调查.15
3.1 突破固有管理理念.15
3.2建立食堂产品信息管理系统.16
3.3强化食堂管理梯队建设.17
结论 29
致谢 20
参考文献.21
附录 大学食堂满意度调查问卷.22
1 引言
1．1 选题背景及意义
1.1.1 选题背景
1.1.1.1 高校后勤食堂管理制度改革
八、九十年代，我国大学食堂管理还是封闭式的，从属于高校行政体系内部。但是社会经济发展水平有限，人们最关注的是温饱问题，在校大学生基本会在食堂就餐，学校后勤食堂属于垄断式经营，竞争压力小，加上国家政策的大力扶持，后勤食堂的经营不存在重大的风险同时可以基本满足学生的就餐需求。 大学食堂管理创新研究+文献综述:http://www.youerw.com/guanli/lunwen_30951.html