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摘要：随着医疗事故的频繁发生，医患之间的关系日益趋向矛盾化，引起了政府以及社会的关注。当下医疗趋向不仅需要提高医疗技术水平，而且需要平衡好医患关系。本文在以往研究的基础上，基于人在情境中的视角分析医患关系的现状并讨论如何协调医患关系的冲突。38725
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社会工作理论认为，人类的问题及来源于人自身，同时也来源于环境因素。“人在情境中”就是强调将医患个人因素和医疗以及社会环境结合起来。医务社会工作的介入，首先是界定医患关系的定义，其次是通过沟通理论和社会认知理论塑造社会工作角度下的医患关系，其三则是从平衡医患信息、运用理性情绪治疗法、加强医患之间的信托感和提供专业心理辅导这四方面对其介入。
本研究对了解医患关系的现状进行了问卷调查，通过调查分析得出引起医患关系矛盾与冲突的主要原因主要有：其一，医患互相存在认知上的差异，导致归因的认识性与动机性偏差；其二，随着医疗制度趋向市场化，我国“看病难，看病贵”的现状和医疗资源分布不均的局面愈加严重；其三，政府出台的政策没有具体的问题具体去分析，而是把问题统一化、概括化的去看待，导致问题发生时，解决方案的指向性的模糊和不明确。
最后，鉴于我国的医务社会工作事业正处于初始和发轫阶段，本文认为通过医务社会工作的专业方法介入医患之间的关系，对于创建和谐的医患关系有着极为重要的价值。
毕业论文关键词：医患关系；社会工作视野；人在情境中；医务社会工作
Perspective of Social Work Conflict and Coordination of the doctor-patient relationship: Based on review and interpretation in the context of the human perspective
Abstract: With the frequent occurrence of medical malpractice, the relationship between doctors and patients of the growing tendency of contradiction, attracted the attention of government and society. Current medical trend not only need to improve the level of medical technology, but also the need to balance good doctor-patient relationship.
Based on the situation analysis combined with previous research on the basis of the doctor-patient relationship and human perspective and in the context of its coordination, the first social work theory that human problems and from the people themselves, but also from environmental factors. "People in context" is the mood of the doctor-patient health care and personal factors and social environment together. Medical Social Work First, a definition of the doctor-patient relationship, followed by shaping the physician-patient relationship in social work angles through communication theory and social cognitive theory, and the third is the balance of the doctor-patient information, the use of rational emotive therapy, strengthening a sense of trust and provide professional counseling these four aspects of its intervention between doctors and patients.
Understanding of the status of doctor-patient relationship questionnaire, investigation and analysis of the main cause of conflict and conflict-patient relationship: First, cognitive differences exist between doctors and patients on each other, resulting in attribution of cognitive and motivational bias; Second, as the health care system tends to market, our "difficult and expensive," the status quo and the uneven distribution of medical resources even more serious situation; Third, government policies did not specifically to analyze specific issues, but the Problems unification, generalization of to look at, cause problems when the solutions directivity vague and unclear. Meanwhile, medical social work in our country in the initial stages, this paper argues Medical Social Work Intervention relationship between doctors and patients; to create a harmonious doctor-patient relationship is very necessary.