摘要：公众参与作为一种社会活动，伴随着时代潮流，已经演变成为一种民主手段，是衡量民主政治的发展程度的一项指标，同时也是促进社会发展，维护社会稳定的一种有效的方式。那么如何在现代社会中更加恰当地引导运用，就需要我们认真的研究和分析。经过市场经济对社会领域的再组织，以及政治体制改革的不断深入，当前中国的经济社会环境发生了巨大的变化，尤其是信息大爆炸，信息的传播方式和传播速度也发生了巨大改变。无论是民众还是官方，其行为方式与过去相比都有了很大不同，中国公众参与呈现出新的发展态势。本文通过解析公民通过南京12345市政服务热线参与和影响经济、社会、政治、文化等各个方面的活动，逐步扩展探讨处于转型期的中国公民参与中存在的问题，并结合南京市政服务热线思考其对策。68015

毕业论文关键词：公民参与、参与渠道、市政服务、转型期、社会进步

毕 业 论 文 外 文 摘 要

Title  Combined with our problems in citizen participation  ----thinking the significance of opening Nanjing municipal service hotline 

Abstract

Public participation as a social activity, along with the trend of the times, has evolved into a means of democracy, is a measure of an indicator of the degree of development of democratic politics, but also to promote social development, maintaining social stability in an effective way. So if we want to use it more appropriately in modern society, we need to research and analysis carefully. After the re-organization of the economy market, the social sphere, and the deepening of the political reform and development, China's current economic and social environment do great changes, especially the explosion of information, mode of transmission and propagation velocity of information has also undergone a huge change . Whether it is public or official behavior than in the past have very different Chinese public participation takes on a new development trend. By parsing the citizens by the Nanjing municipal service hotline 12345 involvement and impact on all aspects of economic, social, political, and cultural activities, explore the problems of citizen participation from point to surface and then combined with the Nanjing municipal service hotline think its countermeasures .

Key words: Public participation, Channels for participation, Municipal Services ，Transition, Social progress

目   次

1  引言 1

2  公民参与的起源、相关理论背景及概念界定 1

2.1  公民参与的起源 2

2.2  公民参与的理论背景 3

2.2. 1代议制民主和强势民主理论 3

2.2. 2公共管理理论 3

2.3  公民参与的概念和必要性 4

2.3.1  公民参与的概念 4

2.3.2  公民参与的要素 4

2.3.3  公民参与的必要性 5

3  南京市政服务热线概况 6

3.1  南京市政服务热线简介 6

3.1.1  市政服务热线的起源及背景 6

3.1.2  市政服务热线的目标 6

3.2  南京市政热线运作机制 8

3.2.1  南京市政服务热线工作流程