摘要在日益发展的信息时代，信息科技已经完全融入到了我们的生产和生活当中，帮助我们解决各种问题。在软件开发的时候会遇到各种各样的问题，例如软件的需求问题，什么样的功能软件是客户想要的；如果客户提供了设计书，对设计书理解程度；在开发过程中某些功能无法实现或者约定时间内无法完成，技术与时间上的问题也需要及时与客户沟通解决。48893

“问题管理”是以解决问题为导向，以挖掘问题，表达问题，总结问题，解决问题为线索和切入点的一套管理理论和管理方法，也就是说，问题管理是借助问题进行管理。

在对日服务外包项目中，Q&A是一种用于问题确认的专用文档。在项目周期的各个阶段发生的疑问与回答都记录在此文档之中。Q&A的数量词是项目管理上的一个重要的统计数据。

  Q&A是一种集中的问题管理手段。方便了管理与查询，追踪问题，同时集中管理也便于问题列表的维护。同时Q&A的针对性强。Q&A文档有专门的格式，这些格式都是在日常的项目工作中总结出来的，对于提问与回答有帮助的项目，可以快速有效的对问题进行分析与总结归纳。

本系统采用java语言编程，提供用户、项目、客户、通用信息等的管理功能，以及问题的提出、问题的状态查询、问题解决、问题再提出等功能。通过本系统，可以在软件开发的过程中为工作人员提供一个简单、高效的问题解决的平台。

毕业论文关键词： 项目管理；Q&A；B/S；问题追踪；分级管理；

ABSTRACT  In the information age, information technology has been fully integrated into our production and life, to help us solve all kinds of problems. In software development will encounter a variety of problems, such as software needs, what kind of function software is the customer wants; if customers has provided the design of the book, the book design's understanding degree is also a problem; in the development process of some functions can not be achieved or agreed can not be completed within the time, technology and time also need timely communicating solution with customer .

"Management" is to solve the problem oriented . "Management" is to mining, expression, summed up the problem and solve the problem for clues and the starting point of a set of management theory and method. That is to say, the management is the management with the aid of a problem.

In the service outsourcing project  for the cooperation with japanese , Q&A is a special document for the problem to confirm. In the various stages of the project cycle, the questions and answers are recorded in this document. Q&A number of words is an important statistical data on project management.

Q&A is a kind of centralized problem management method. To facilitate the management and query, track issues, while centralized management is also easy to maintain a list of issues. At the same time, the Q&A is targeted. Q&A documents have a special format, these formats are summed up in the daily work of the project, for the questions and answers to help the project, you can quickly and effectively analyze and summarize the problem.

This system uses the java programming, provides the user, the project, the customer, the general information and so on the management function, as well as the question proposed, the question state inquiry, the question solution, the question then proposed and so on the function. Through this system, we can provide a simple and efficient platform to solve the problem in the process of software development.

Keywords: Project Management; Question & Answer; B/C; Problem tracking; Hierarchical management;