10.卓小伟. C2C电子商店服务质量与顾客忠诚的作用机理研究[D].浙江大学,2008.
11..严浩仁. 顾客忠诚的影响因素及其作用机制[D].浙江大学,2005
12.Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang,China. Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce[A]. Guangdong University of Business Studies, China.2009
13..LU Xinjun,ZHOU Yaolie,ZHUO Xiaowei. The effects of service quality onconsumer satisfaction and consumer loyalty in the context of C2C e-commerce[A]. IACSIT.Proceedings of 2011 International Conference on Information Management and Engineering(ICIME 2011)[C].IACSIT:,2011:6.
14..Dick,A.S and K. Basu, Customer Loyalty: Toward an Integrated Conceptual Framework , Journal of the Academy of Marketing Science, vol.22.1994, no.2:99~113.
15.茹颖波. 餐饮团购服务质量与顾客忠诚的关系研究[D].浙江大学,2014.
16.乔睿. 基于网络营销的顾客忠诚度影响因素评价研究[D].西安电子科技大学,2010