江苏省口腔医院医患互动信任与关系

医患矛盾与纠纷的频繁爆发，带来了医患关系的相关研究。不少学者试图从微观视角切入，展现医患关系形成与发展的过程，探析其影响因素。互动与信任就是研究医患关系的重要视角。从帕森斯开始，学者们构建了医患互动的多种类型，并探析其与医患关系之间的相关性，并认为医患互动能够有效促进关系改善；也有不少学者认为信任降低是导致医患关系恶化的重要因素。但互动与信任间是存在着一定程度的相关性的，本文试图探究互动、信任的真正关系，并得出医患互动与医患信任不仅直接相关，并且以满意度作为中间变量间接相关的结论，并在此基础上提出社工介入医患互动的相关建议。 59587
毕业论文关键词医患互动满意度信任关系
Title Doctor-Patient interaction，trust and relationship：
Taking Stomatology Hospital of Jiangsu Province as an example
Abstract The frequent outbreak of doctor-patient conflicts and disputes has given rise to relevant research about doctor-patient relationship. Many scholars try to explain this phenomenon from a micro perspective to show the process of formation and development of doctor-patient relationship and explore affecting factors. Interaction and trust are two important perspectives. Since Parsons, scholars have built multiple types of doctor-patient interaction, to see the correlation between interaction and trust. They found interaction could contribute to the improvement of relationship effectively. Many scholars think the reduction of trust is an important factor leading to the deterioration. However, there do exist a relationship between interaction and trust. We have to clarify the relationship between interaction and trust. This article attempts to explore the real relationship between interaction and trust and comes to the conclusion that there is a direct and indirect correlation between doctor-patient interaction and trust, while satisfactions are the key factor. Based on this，this article give advice on how can social workers do to improve doctor-patient interaction.
Keywords Doctor and patient Interaction Trust Satisfaction Relationship

1 引言 . 1

1.1 研究背景 .. 1

1.2 研究目的与意义 . 1

1.3 相关概念界定 .. 2

2 文献综述 .. 4

2.1 医患互动的相关研究 .. 4

2.2 患者满意度的相关研究 . 5

2.3 医患信任的相关研究 .. 5

3 研究设计 .. 9

3.1 研究对象 . 9

3.2 研究思路与内容 . 9

3.3 研究方法与研究模型 10

3.4 研究难点与创新点 . 11

4 实证数据分析 . 13

4.1 样本概况 .. 13

4.2 信度与效度分析 .. 14

4.3 相关分析 .. 18

5 实证分析结果讨论 .. 26

5.1 数据分析结果总结 . 26

5.2 研究结论 .. 31

5.3 医务社工介入相关建议 .. 32

6 研究总结与展望 35

6.1 研究贡献 .. 35

6.2 研究局限 .. 35

致谢 .. 36

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