Integration of Hotel Management Systems 1。 Introduction It is generally accepted that the role of web services in businesses is undoubtedly important。 More and more commercial software systems extend their capability and power by using web services technology。 Today the e-commerce is not merely using internet to transfer business data or supporting people to interact with dynamic web page,but are fundamentally changed by web services。 The World Wide Web Consortium's eXtensible Markup Language (XML) and the eXtensible Stylesheet Language (XSL) are standards defined in the interest of multi-purpose publishing and content reuse and are increasingly being deployed in the construction of web services。 Since XML is looked as the canonical message format, it could tie together thousands of systems programmed by hundreds of programming languages。 Any program can be mapped into web service, while any web service can also be mapped into program 。 74030
We developed this system to integrate the business flow of hotel management by using web services and software integration technologies。 In this paper, firstly we describe a scenario of hotel reservation and discuss the interaction between GHIRS and human。 Secondly we analyse details of design and implementation of this system。 The result and implications of the studies on the development of GHIRS are shown in the later part。 Finally we discuss some problems still need to be improved and possible future directions of development。
2。 Hotel Reservation:
The first step of a scenario of hotel reservation is that the consumer plans and looks for a hotel according the location, price or whatever his criteria and then decides the hotel。 Then he makes a reservation by telephone, fax, internet, or mail, or just through his travel agent。 When hotel staff receives the request, they first look if they can provide available services。 If there is enough resource in the hotel, they prepare the room, catering and transportation for the request and send back acknowledgement。
GHIRS is scalable for small-to-large hotel chains and management companies, especially good for hotel group。 It truly soars with seamless connectivity to global distribution systems thereby offering worldwide reservation access。 It also delivers real-time, on line reservations via the Internet。
3。 Integration of Hotel Management System
3。1 Existed System
This system is largely based on intranet environment。 Most of the work is done in a single hotel by the hotel staff。 It’s no customer self-service。 If a consumer wants to book a room, hotel staff in local hotel must help the guest to record his request, although FoxhisTM system already done lots of automatic job。
When the systems are deployed in different hotels that are parts of a group, sharing data becomes a problem。 Just as an example, if the group has ten hotels, there would be at least ten local databases to store the consumers’ data。 Because hotels need real time respond of the system, so these ten hotels can’t deploy a central database that does not locate in the same local network。 Thus one guest may have different records in different hotels and the information can not be shared。 By web services as an interface, these data can be exchanged easily。