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摘要物业管理是伴随着社会经济的发展和住房制度改革后而出现的新型综合服务。我们的物业管理行业经过20多年的发展，已经茁壮成长。但随之而来的物业收费纠纷也是逐年递增，本文主要阐述物业管理收费的现状，先由物业管理收费的产生及发展开始，分析出物理管理收费纠纷的类别，然后导出物业管理收费纠纷产生的原因，最后写出物业管理收费纠纷的对策及建议。本文末尾以小区物业收费的纠纷和商业性的物业收费纠纷两起具有代表性的案例为例，给出了这两种收费纠纷产生的原因、解决对策及建议。由于物业管理行业因素、开发商遗留问题、业主大会和业主委员会运作不规范和其它社会问题、导致了物业管理收费纠纷的产生。对此我们应该加强政府对物业管理的监管作用，加强物业管理行业的自律意识，规范物业管理服务企业运作行为、提高服务质量，成立业主委员会，充分发挥业主作用，对开发商遗留的问题上积极进行更正，切实做好物业管理服务矛盾纠纷的调处，来避免物业管理服务收费纠纷的产生。50623
毕业论文关键词：物业管理；收费纠纷；成因；对策
Abstract Property management is accompanied by social and economic development and housing system reform and the emergence of new integrated services.Our property management industry after 20 years of development, has thrived.However, the ensuing dispute is the property charges a yearly basis, this paper describes the status of the property management fees, property management fees first by the emergence and development began to analyze the physical management of toll dispute category, and then export the disputes arising from property management fees reason, the last write property management fee disputes countermeasures and suggestions.End of this article to residential property and commercial disputes charges of property charges dispute two representative cases, for example, shows the two charges dispute causes, countermeasures and suggestions.As the property management industry factors, the developer remaining issues, the owners and owners of the Commission does not regulate the operation and other social issues, has led to the generation of property management fee disputes.In this regard we should strengthen the government's regulatory role of property management,property management industry to strengthen self-discipline, standardize the behavior of property management services business operations, improve service quality, the establishment of the owners' committee, give full play to the role of the owners, the developers active on issues left corrections, a really good job of property management services contradictions and disputes mediation to avoid property management services fee disputes arising.
Keywords: property management;pay dispute;causes;countermeasure
目 录
第一章 绪论1
1.1 研究的背景1
1.2.1 国外究现状1
1.2.2 国内究现状3
1.3 研究的主要内容与方法4
1.3.1 研究的主要内容4
1.3.2 研究的主要方法5
1.4 研究的目的与意义5
1.4.1 研究的意义5
1.4.2 研究的目的5
第二章 物业管理服务费的内涵6
2.1 物业管理服务费的产生及发展6
2.1.1 物业管理服务费的产生6
2.1.2 物业管理服务费的发展7
2.2 物业管理服务费的构成8
2.3 物业管理服务费的属性8
2.4 物业管理服务费的收费方式9
2.4.1 包干制9
2.4.2 酬金制9
第三章 物业管理服务收费纠纷的成因11
3.1 物业管理收费的现状-11