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摘要：当前，世界经济的发展正经历着由数量型增长向质量型增长的转变，市场竞争也由以价格竞争为主转向以质量竞争为主。与此同时，一个以提高产品与服务质量为中心的管理革命已在世界各国掀起。质量管理是工程管理、企业管理等诸多管理的核心内容。质量管理历来是施工管理研究的热点，也是难点、重点。
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本文从施工项目质量管理出发，结合我国目前在质量管理上存在的具体问题，以全面质量管理为理论基础，采用了关键路径法和层次分析法模糊综合评判模型对质量管理关键节点的应用实例进行了确定与分析，对其工程施工质量管理的水平做出评级，并对影响工程质量的人、机、料、法、环五大质量管理关键节点因素提出优化措施，有助于提升产品质量、降低成本、提高企业竞争力。5275
关键词： 质量管理；关键节点；关键路径法；层次分析法；模糊综合评价
Study on the key point of quality management
Abstract: Currently, the development of the world economy is experiencing a shift from quantity growth to quality growth, and the market competition is changing from price competition to quality competition. Meanwhile, a management revolution, the core of which is improving the quality of both the products and the services, has been set off in the world. Quality management is the core content of much management, including project management and enterprise management. Quality management has always been a hot topic in the study of construction management, and it is the difficulty and the emphasis as well.
This paper uses the construction project quality management as a point of departure. The theoretical basis of the paper is total quality management. Combined with the existing specific problems in the quality management in our nation, the paper will adopt the critical path method and AHP application examples of fuzzy comprehensive evaluation model. The paper will analyze the application examples in the key point of quality management, and rate the level of the construction quality management of the project. The optimization measures of five key points of quality management including man, machine, material, method and environment will be proposed in order to improve the quality of the product, reduce the costs, and improve the competitiveness of the enterprises.
Key words: quality management; key point; critical path method; analytic hierarchy process; fuzzy comprehensive evaluation
目 录
1 绪论1
1.1 课题研究背景与意义1
1.1.1 课题研究背景1
1.1.2 课题研究意义2
1.2 课题研究理论基础3
1.3 国内外研究现状4
1.3.1 国内研究现状4
1.3.2 国外研究现状5
1.4课题研究的主要内容6
2 质量管理关键节点的概念7
2.1 质量的概念7
2.2 质量管理的概念7
2.2.1 质量管理的工作8
2.2.2 全面质量管理概念9
2.3 关键节点的概念12
3 质量管理关键节点的确定14
3.1 关键路径法14
3.2 关键路径法的分类14
3.2.1 箭线图14
3.2.2 前导图15
3.3 关键路径法的一些主要时间参数15
3.4 关键路径法的时间计算16
3.4.1 正推法16
3.4.2 逆推法16
3.4.3 节点计算法17
3.4.4 工作计算法18
3.4.5 正推法计算19
3.4.6 前导图自由时差计算19
3.4.7关键节点的确定方法及特性20
4 质量管理关键节点的分析21
4.1 层次分析法21
4.1.1 确立评价指标因素集21
4.1.2 确定各因素的权重21
4.1.3 模糊综合评判23
5 工程施工项目管理实例25