基于心理契约的企业员工满意度研究—以南京四季大通公司为例摘  要心理契约理论提出以来，为研究人力资源管理研究提供新的思路。作为员工关系核心的满意度同时也是心理契约的核心之一。本文通过结合具体案例，通过不同角度，介绍心理契约与企业员工满意度的内在联系。进而对企业员工的管理工作提出改进思路与方法。首先通过对心理契约理论的发展过程以及主要核心内容的介绍，作为对心理契约理论的不同范畴应用的基础。同时介绍满意度概念的提出与发展过程，将二者进行分析比较，发掘其中的在联系。其次以实用案例为基础，深化满意度概念，制定满意度调查计划并实施。了解企业员工满意度的具体实际情况，分析结果，提出改进方式。最后，总结人力资源管理中的实际问题，针对员工关系模块的核心问题，满意度与心理契约理论的深刻联系作出剖析。进而，为企业日后管理提供经验，丰富相关理论。86756

毕业论文关键词：心理契约 ；员工满意度；员工关系

The research of enterprise employee satisfaction: Seasonstone in Nanjing  company as an example

Abstract  Since the theory of psychological contract was put forward, it has provided a new way of thinking for the research of the human resource management。 The satisfaction degree, as the core of staff´s relationship, meanwhile, is also one of the cores of psychological contract。 This paper takes Nanjing Four Seasons Datong Company as an example, through different angles, to learn about the specific situations of enterprise staff´s satisfaction degree, working states etc。, uses the literature research and methods of data analysis, combines the psychological contract with the related theory of the satisfaction degree, and starts from the work content, management, promotion, work environment and other aspects, to analyze the specific systems, staff´s stability situations of enterprises。 And based on that, it puts forward the improvement ideas and methods for the management work of enterprise staff, and proposes the specific improvement program for the problems of the salary, environment, management, promotion and so on。 It summarizes the practical problems in the human resource management, and makes an analysis of the deep relationship between the satisfaction degree and the theory of psychological contract。Moreover, it provides the experience for the future management of enterprises, and enriches the related theory。

Keywords: psychological contract ; employee satisfaction; employee relation

目  录

0引言 1

1以心理契约为核心的满意度概述 2

1。1心理契约概论 2

1。2。员工满意度概论 3

1。3心理契约对于满意度关系辨析 3

2案例分析：四季大通投资集团南京分公司 5

2。1企业简介 5

2。2人力资源现状简介 5

2。3公司满意度调查 6

2。4基于心理契约的满意度调查结果 7

2。5公司员工满意度管理存在问题 8

3现状应对策略 15

3。1增强工作的成就导向，完善员工职业 15

3。2完善团队建设，增强凝聚力 15

3。3采取有效沟通